When it comes to using new business-enhancing solutions and tools, good beginnings are made on the pillars of solid, knowledgeable support. We want your transition to ProTeam Extreme as seamless as possible and for that we are ready to provide you all the support you may need. Although our intuitive interface doesn't need much support, there are many instances when you need someone to hold your hand and lead you towards the right path, the right solution. ProTeam Extreme is a comprehensive web-based project, portfolio and program management solution and there will certainly be moments when you'll need support to make the maximum use of it.

As we have done with ProTeam Extreme we aim at setting up a benchmark for providing support too. Timely support is very crucial and we have taken all the necessary steps to provide you support immediately when you need it. Our ticket-based support helps both you and us to track the status of your query.

As our valued customer you can any time log in and place a support ticket with all the details of what you want to know. Our real-time ticket processing support system enables you to maintain various tickets-create them and modify them-and view the status whenever you want to.

Our live support system also includes direct phone call and online help. You can call our toll-free helpline number whenever you cannot wait for the ticket to go through its usual processing time. A better option is to check out if one of our support executives is available to chat with you online in real-time. Just log on and click the chat icon and place your question. Our support executive-if he or she is online at that time-will immediately address your issue or forward your query to the concerned person.

The knowledge base grows over the time. As our customers come up with different questions, issues and suggestions and as we continuously solve their problems, we profile every interaction in a searchable database where you can access it. In fact we suggest you to go through the knowledge base first before contacting us because there is a great chance that someone has already faced the same problem. You'll find most of the answers in our knowledge base database.

The knowledge base database is more reliable because the questions and queries originate directly from the users. The questions-if you may say so-are straight from the trenches, from those people who put our ProTeam Extreme solution through grueling tests. These questions and queries are from those people who are already using ProTeam Extreme as an enterprise level project, portfolio and program management solution.

There is a comprehensive index of all the previously-asked questions with their answers. If you find it tedious to go through the index you can simply search for an answer. Our powerful knowledge base search engine finds the exact answers you need.

Every product has its ardent fans, and so does ProTeam Extreme. Our users have formed a vibrant community where they help their fellow ProTeam Extreme users. You can use your login name and password to log in and either browse through various thread, or create your own topic. You can even reply to other forum users if you feel like.

The ProTeam Extreme user community is moderated by one of our staff members so even if no one else answers to your question, our moderator definitely will.