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Project issue management |
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Risk management |
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Incident reporting |
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Help desk tracking |
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Bugs and Issues tracking |
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Project Change requests |
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Assign different users to different timesheet templates so that collated information is processed and generated. |
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We understand that issue-tracking needs of every organization are different and you can easily adapt and alter our issue management module according to your individual needs. The following are a few customization highlights of our issue management module:
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Install plugins to expand and customize our issue management module for your organization. |
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Assign different projects to different owners. |
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Create individual issue-tracking emails for individual projects. |
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Integrate it with your existing systems by: |
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Receiving and sending emails (both text and HTML) using your current email client. |
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Using your current RSS aggregator to receive the RSS feeds of the latest issues-related updates. |
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Import data into your Excel worksheet so that it can be analyzed and manipulated further. |
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The core features of Projma’s issue management module are:
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Our award-winning web interface handles the most intricate issue-tracking tasks through ease and simplicity. |
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Issues related to tasks and projects are arranged in an easy-to-browse chronological order that helps you organize various issues facilely. |
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Our powerful inbuilt search engine makes navigation a breeze. No matter how deep your issue resides, you can search for it and locate the right issue among the hundreds your organization might be handling. |
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A dashboard lets you view a customized, portal summary of all the issues currently being handled by your organization. You may call it your “issue world” on a single page. |
Whenever we handle complex routines it’s easier to divide them in various sub-routines. Smaller, simpler tasks are easier to handle and they can be accomplished faster. Using our issue management module you can divide various components of a single issue among your team members. You can also create sub-tasks to create more issues and then resolve them one by one.
Since issues are important you have to make sure people who are not authorized cannot access them or alter them. Sometimes you also share issues with your customers and partners, especially if the issue involves resolving some customer problem. Then your customer can easily access your system, and you have to make sure he or she can only access issues concerned with him or her. You can govern exactly what each user can do when he or she is within your issue management module interface. This is how you can do that:
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You can apply permissions and access schemes to multiple projects in one go. |
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You can assign permissions and access levels to individual groups for individual projects. |
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You can even assign access levels to particular portions of the tasks and change them or alter them according to the need of the hour. For instance, if your customer needs to see a progress of the issue being handled you can assign him or her “View Issue” permission. |
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The same process can have multiple issue security levels so that you can control every minute aspect of the issue currently being taken care of. |
You can even control the way you access and view your issues assigned to various tasks and projects. For instance:
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You can create custom fields to store issue data and then search for issues according to your unique requirement. |
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You can configure what fields appear on the screen and what fields remain hidden from view so that you see just what you want to see. |
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Assign different field views for different projects so that you get a customized look for individual projects and tasks. |
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You can create multiple tabs to split complex screens to multiple sections so that you don’t have to scroll your screen horizontally and vertically and consequently lose view of the important fields. |
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You can assign different filters for different columns so that your view is not restrained and you can create task-specific or project-specific views to handle your issues. |
Absolute customization is just one aspect of our wonderful issue management module. In order to keep yourself aware of all the issue-related progress you can:
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Save filter, searches and custom queries so that the next time you need the same information, you can simply use the saved filter. No need to type in complex filters again and again. |
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Use the RSS feeds feature to subscribe to specific issue filters so that you can organize various issues and easily keep track of them through your personal RSS aggregator or reader. |
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Share your filters with chosen team members so that everybody involved with the issue is in the same loop and hence all the efforts towards resolving the issue are synchronized. |
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Create different dashboards for different issues and tasks for better organization and filtering. |
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Your team can handle multiple workflows by creating parallel issue handling instances for multiple projects so that they can be handled simultaneously. Using Projma’s issue management module you can follow various workflows by:
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Completely customizing the workflows by controlling the paths of individual issues. |
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By deciding whether an issue follows one path or multiple paths. |
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By interactively editing or combining the views of various workflows. |
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